Careers

High Point Office

SICKLE CELL CASE MANAGER

*1 opening in our Jacksonville, NC office

A. Description of Responsibilities and Duties:

1. Genetic Counseling Services (20%)

For persons with sickle cell disease or trait, employees assess the client’s/family level of comprehension in order to formulate their approach to genetic counseling which includes explaining medical implications, risk of occurrence, heredity pattern, etc.

2. Comprehensive Management of Clients with Sickle Cell Disease (45%)

Comprehensive and on-going services are provided to sickle cell disease patients, which includes consultation with medical providers, counseling client and/or family and client needs and provide assistance to assure that needs are met. Employees perform psychosocial assessment; develop a patient care plan and financial and career development and adjustment. Employees implement the patient care plan by providing direct services, referrals, and advocacy with related health, social services, education, and employment agencies, provide crisis intervention, social support, and assist clients in securing medical services and financial resources for services; coordinate, organize, and facilitate support groups for clients and families with sickle cell disease. Demonstrate specific examples of having made contacts with assigned communities with health and human services agencies; of having established positive rapport and relationships that facilitate setting up health fairs, education presentations, and other avenues for public awareness.

3. Education (25%)

Employee plans and implements workshops and media presentations to educate the lay community. Acquires and demonstrates considerable knowledge of sickle cell disease including origin, hereditary pattern, gene persistence, symptoms, clinical manifestations, treatment, similarity to related genetic disorders. Demonstrate the ability to develop educational formats regarding sickle cell disease and make presentations to audiences including schools, service providers, health professionals, community organizations, churches, etc. Identify various educational aid tools to make quality educational presentations. Conduct genetic counseling sessions for disease clients and trait clients.

4. Training (5%)

Training is provided to groups of professionals, public health department staff, and public schools on sickle cell disease and program services. Training to public health nurses and lab technicians is provided on the identification of appropriate tests and interpretation of lab results; employees assist medical providers with proper reimbursement procedures.

5. Consultation (5%)

Employees offer consultation and technical assistance to individual public health nurses, medical providers, and pharmacists on interpretation of lab results, protocol for follow-up and reimbursement procedures.

6. Administration (5%)

Collection of patient data and provision of reports of patient services and newborn tracking are provided regularly to the Program Director.

B. Knowledge, Skills, Abilities, Training & Experience Requirements

Knowledge of counseling, case management, family and group dynamics, intervention techniques, community planning and organization. Excellent oral and written communication skills. Considerable knowledge of medical, behavioral and psychosocial problems. Skill in establishing rapport with client’s problems. Ability to understand, interpret and explain genetic aspects of sickle cell syndrome and maintain effective working relationships with clients and their families, the medical and social service communities, and the public school system. Ability to coordinate the services of multiple agencies to meet the needs of individual clients and families.

C. Training and Experience Requirements:

Degree in Community Health Education, Social Work or related field and 2 years of experience.

D. Additional Requirements:

Must have car and be available for scheduled evening and weekend presentations. Complete educational reports and other required monthly or annual reports. Interacts with other members of the health care team (especially during regular team meetings) to develop comprehensive plans of care for clients. Collects and updates information on community health welfare resources; keeps current files on community resources for information and referral use by all staff. Performs any other duties that may enhance the achievement of agency goals and objectives as assigned by the Executive Director.

Please submit résumé and cover letter to info@piedmonthealthservices.org, Attention: Human Resources

LICENSED CLINICAL SOCIAL WORKER (LCSW)

Greensboro Office

REPORTS TO: Sickle Cell Program Director

SUPERVISORY RESPONSIBILITY: None

SALARY RANGE: $60,000 - $70,000

POSITION SUMMARY:

The LCSW works under the direction of the Sickle Cell Program Director and in collaboration with the primary case manager providing behavioral healthcare services inclusive of mental health, substance use, and intellectual disabilities. LCSW serves as PHSSCA’s Behavioral Health (BH) expert. LCSW provides a variety of Behavioral Health services within their scope of practice, including but not limited to; screening, assessment, diagnoses, evaluation, crisis intervention, brief intervention/treatment, consultations, care coordination/care management, education, referral, advocacy and other related services. In addition, may serve on various committees within and outside of PHSSCA related to integrated health care issues. The LCSW will model behaviors consistent with the published values and the Code of Conduct of PHSSCA.

POPULATION SERVED:

Will serve clients of PHSSCA in all programs, if applicable, upon the referral of the case manager, in all counties.

QUALIFICATIONS:

Current licensure as Licensed Clinical Social Worker with three years of behavioral healthcare required.

Must possess tact, discretion, and diplomacy

Critical thinking, problem-solving, and conflict resolution skills are essential

Must possess a working knowledge of the current Diagnostic and Statistical manual of Mental Disorders (DSM)

Must be able to use protocols, guidelines and benchmarks to implement policies and develop quality improvements while utilizing best practices

Excellent organizational skills, leadership skills, and excellent verbal and written communication skills

Must be able to effectively handle multiple tasks and priorities to meet deadlines

ESSENTIAL FUNCTIONS:

Provides BH expertise and leadership for the organization
Provides/conducts a wide variety of behavioral health screenings (including but not limited to SBIRT/depression, Opioid Risk Assessment, etc.), assessment, diagnostic, brief interventions, consultative, referral, case management/care coordination and evaluation services.
Provides crisis intervention services and serves as emergency contact for BH issues, along with appropriate Case Manager
Provides individual, family, group, and other counseling services.
Develops and implements patient centered treatment plans including support of the primary care/comprehensive treatment plan
Maintains clear, accurate, and timely documentation and record keeping.
Maintains compliance with local, state, federal standards/rules as well as organizational mission, values, policy and procedures.
Maintains current knowledge of BH and Integrated Health Care issues, impact on practice, and best practices.
Participants in quality improvement, utilization review, and peer review processes.
Provides patient, community, and agency education related to Integrated Care and BH issues
Serves as part of the medical healthcare team
Provides collaborative and consultative care with the Primary Care Provider as well as any other members of the team, along with participation in team huddles and consultative treatment discussions as needed.
May serve on internal and external committees related to BH and Integrated Care issue
Maintain compliance with workflows, policies and procedures as well as other activities to support model of care and accreditation

Other job duties may be required that are not listed above.

CLOSING DATE: March 17, 2025